Refund policy

Most items are made to order. We accept returns on eligible items within 15 days of delivery.

How to start a return

Email heyhey.press@gmail.com with your order number and photos (if damaged/defective).
Please wait for return instructions—packages sent without approval won’t be accepted.

Eligibility

• Item must be unused, in the original packaging, with tags.

• Include your receipt or proof of purchase.

Damaged, defective, or wrong item

Inspect your order on arrival. If there’s an issue, contact us immediately so we can make it right (replacement or refund, as applicable).

Non-returnable items

• Custom products (special orders, personalized items)

• Sale items and gift cards

If you’re unsure whether your item qualifies, email us before sending anything back.

Exchanges

Need a different item? The fastest route is to return the original (once approved) and place a new order.

EU customers

If your order ships to the European Union, you have a 14-day cooling-off period to cancel/return for any reason. Items must be unused, in original packaging, with proof of purchase.

Refunds

We’ll email you once we receive and inspect your return. If approved, a refund to your original payment method will be issued within 10 business days. Your bank/credit card may take additional time to post it.
If it’s been 15 business days since approval, email heyhey.press@gmail.com.